BioProcessors is committed to your success with the innovative SimCell high-throughput cell culture platform. A key element of our comprehensive solution is our responsive, expert support services.
Our experienced team includes PhD-level biotechnology professionals skilled in cell culture, bioprocess development and management, bioreactor operation and biochemical engineering. Our field-based service specialists are factory trained for SimCell System installation, maintenance, troubleshooting, and repair. And our field-based applications specialists provide software and applications support and development. These BioProcessors experts are available to you before, during and after SimCell System acquisition to help:
- Develop workflows, protocols and best practices that fully leverage the capabilities of the SimCell System to accelerate cell culture development processes
- Implement the SimCell System, including installation and integration with existing process development systems, tools and workflows, with minimum business disruption. Site acceptance testing (SAT) includes installation qualification (IQ) and operational qualification (OQ) testing and documentation. Our applications specialists are available to assist with process qualification (PQ) testing and applications development, if required
- Deliver professional, on-site SimCell System user training
- Provide expert application insights and support on cell culture process development to assist you in formulating successful product development strategies
- Provide ongoing service and support, including responsive troubleshooting and issue resolution. A variety of service contracts extending beyond our standard warranty period are available to fit your specific needs
Experience the power
To fully understand the SimCell advantage, you have to see it to experience it. To apply the SimCell to your own bioprocess applications, contact us today.